Four Points by Sheraton Kigali

The staff was excellent, the place was always clean. There was always free popcorn at the bar from 6 pm till 10 pm.

I love the location. Just about 3/4 minutes walk to Marriott Hotel where I had a program. The staff were extremely friendly and both check-in & check-out were easy as slipping my flip flops. The hotel had a delightful ambiance that was filled serenity, relaxation and mostly the at-home feeling like. It was really home-away-from-home. The breakfast was great. There were varieties to choose from i.e. fresh breads, cereals, fruits, vegetables, waffles, pancakes etc. just name it and it's there. Hmmm the coffee and the Rwandan lemon tea were heaven. The rooms were squeaky clean that I could literally have eating anything that falls on the floor....smiles. Towels are always fresh and crisp.

The location was good, about 15 mins walking distance to downtown. Several hotels were located in the vicinity as well. Hotel staff were very hospital and professional. Everyone from airport pick up and drop, to check in and check out at reception, to staff supporting the meeting and those serving at the restaurants (breakfast and lunch). A special mention to Anitha and Sharon at reception, Eric at the dining restaurant, and William and Jacob during airport pick up and drop. It was a wonderful stay.

Staff is well trained, friendly, knowledgeable, consistent in their approach, from the security personnel at the entrance, passing by the concierge, the people at the reception, the bar, the restaurant, the executive chef and his team. A delightful stay.

Excellent hotel, clean and comfortable