Four Points by Sheraton Kigali
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I like the international feel of the hotel and the guests. The service is also very prompt and the staff are efficient in arranging airport transfer (and can pay in USD). I also like the pool!
Isha
juin 2024
The staff was excellent, the place was always clean. There was always free popcorn at the bar from 6 pm till 10 pm.
Rachman
octobre 2022
This was a great place to stay upon arriving in Kigali. We arranged transport through the hotel to meet us at the airport and the driver was waiting for us outside the doors. We arrived to the hotel very early, so we paid extra to ensure immediate access to our room. Since our room wasn't ready, the staff kindly let us drop our bags and enjoy an excellent breakfast, which we and our two young daughters greatly appreciated. The pool and gym were very well-maintained and we especially appreciated the attentiveness of the staff there. The room we were given was a good size for our family. We would return again on a future trip to Kigali.
Taylor
octobre 2024
Breakfast was great, staff were flexible and allowed guests take food to their room if they preferred to. Milk options were available on request which was great. Location is round the corner from shops which was great.
Uduak
mars 2023
The staff in the breakfast room and gym were excellent - helpful and attentive! My room (smallish but certainly adequate) was great and clean and comfortable. I liked your outdoor patio and the pool was perfect!
Lisa
septembre 2024
I loved the clean, comfortable, and modern rooms. I loved the food served at the hotel, especially the buffet, which offered some tasty variety. The staff was kind and accommodating to my needs. Many of them remembered my name and checked in to make sure I was having an enjoyable experience. I loved the gym as well. Finally, I utilized the hotel taxi staff, and they were amazing. More specifically, I appreciated connecting with Ruth, one of the drivers. She was THE BEST! She drove me around Kigali to learn and explore the city. All in all, I had a wonderful time in Kigali, and my stay at Four Points Sheraton was a huge part of that. You should definitely stay at this hotel.
Ashley
juillet 2024
I love the location. Just about 3/4 minutes walk to Marriott Hotel where I had a program. The staff were extremely friendly and both check-in & check-out were easy as slipping my flip flops. The hotel had a delightful ambiance that was filled serenity, relaxation and mostly the at-home feeling like. It was really home-away-from-home. The breakfast was great. There were varieties to choose from i.e. fresh breads, cereals, fruits, vegetables, waffles, pancakes etc. just name it and it's there. Hmmm the coffee and the Rwandan lemon tea were heaven. The rooms were squeaky clean that I could literally have eating anything that falls on the floor....smiles. Towels are always fresh and crisp.
Jamila
mars 2024
We had a lovely time at this hotel. We stayed for 4 nights and have nothing to complain! Service was great and everyone was very helpful and kind! Food was amazing, especially breakfast, and lunch/dinner had many options for vegetarians. We had to leave very early in the morning for gorilla trekking and they had an option of breakfast to go, which was a nice surprise! Gym was well equipped and pool was hot even though there was some wind. We would definitely stay here again!
Mariana
septembre 2024
Really helpful check-in staff member (Maurice) who went above and beyond what was expected. Really tasty breakfast with plenty of choice. Great pool area. We liked it so much on the night we stayed here that we cancelled our final night's stay at another hotel in Kigali and returned here for a second night.
Paul
septembre 2024
It was my first time in Rwanda (and Africa), and I got a bad food poisoning. The hotel staff was so nice, very attentive. Queen Kayumba gave me fruit basket & choco, Media (housekeeping) made me a heart-shaped towel, Teddy (receptionist) took me to an ER at 2 am in the morning and staff at breakfast room who always asked how was I doing and provided take away bread box. Excellent team from Four Points. Thank you so much :)
Patricia
septembre 2024
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